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impressic manufacturing Kft.

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HOW TO REPORT A COMPLAINT

Impressic Manufacturing Kft. (hereinafter referred to as the Company) is required to establish an internal abuse reporting system pursuant to Act XXV of 2023 (hereinafter referred to as the Complaints Act) in order to guarantee the possibility of reporting abuses or violations within the Company, while protecting the reporter. In this document, the Company informs those entitled to report, whistleblowers, and other participants in the procedure about the course of the procedure and the rights and obligations of the participants.

For more detailed information, please contact the Company's HR Manager or the representative of the organization entrusted with the operation of the internal abuse reporting system (hereinafter referred to as the Agent) at the contact details provided in this information sheet.

1. 1. When can a report be made?

If you have information about an unlawful or suspected unlawful act or omission, or other misconduct, you can report it to us. Any report that draws attention to circumstances whose remedy or elimination serves the legitimate interests of the Company or its business interests that do not conflict with the law, or the elimination of a violation of the law related to the Company's activities, a threat to public safety, public health, or the environment, shall be considered a report.

2. 2. Who can make a report?

Reports may be made by the following persons or bodies in accordance with the Complaints Act:

a) persons employed by the Company,

b) employees whose employment relationship with the Company has been terminated, and

(c) persons who wish to establish an employment relationship with the Company and for whom the procedure for establishing such a relationship has been initiated.

d) sole traders and sole proprietorships, if they have a contractual relationship with the Company,

e) persons with an ownership interest in the Company, as well as persons belonging to the Company's administrative, executive, or supervisory bodies, including non-executive members,

f) entrepreneurs, subcontractors, suppliers or persons under the supervision and control of the Company who have initiated proceedings to establish a contractual relationship with the Company, are in a contractual relationship with the Company or have been in a contractual relationship with the Company,

g) interns and volunteers working for the Company,

h) persons wishing to establish a legal relationship or contractual relationship with the Company as described in points d), e) or g), in respect of whom the procedure for establishing such a legal relationship or contractual relationship has been initiated, and

i) persons whose legal relationship or contractual relationship with the Company under points d), e) or g) has been terminated.

For the purposes of reporting, any legal relationship in which the employee performs activities for the Company and under its control in return for consideration or performs his or her own employment (including not only employment relationships, but also, for example, simplified employment and contractual relationships) shall be considered an employment relationship. and an employee is any natural person who performs activities for the Company and under its control in exchange for remuneration or who is self-employed within the framework of an employment relationship.

3. Where can reports be made?

Reports to the Company may only be made in the manner and through the channels specified in the appendix to this information sheet, to the Agent operating the abuse reporting system. The Company does not accept reports by any other means. If you send your report directly to the Company, the recipient will forward it to the Agent without delay.

4. Can I make an anonymous report?

You are entitled to make your report anonymously, but please note the following:

- if we are unable to contact you due to a lack of contact details and the information you provide is insufficient or inadequate to investigate your report, or if the information essential for initiating or conducting a successful investigation cannot be obtained for any reason, the investigation may be closed without result

- If you do not provide contact details in your report, the Company will not send you any information about the procedure.

- Under the Complaints Act, anonymous reports may not be investigated.

5. What protection will I receive if I report something?

During the investigation, we are legally obliged to ensure that the whistleblower does not suffer any adverse consequences as a result of their report. In this regard, any measure that is detrimental to the whistleblower, which is taken because of the lawful reporting of misconduct and which is implemented in connection with the legal relationship or connection with the Company, shall be considered unlawful, even if it would otherwise be lawful. Furthermore, any adverse action taken against a legal entity owned by the whistleblower or a legal entity in an employment or other contractual relationship with the whistleblower, which is taken because of the lawful making of the report, shall be considered unlawful even if it would otherwise be lawful.

Adverse measures may include, in particular, dismissal of the whistleblower, discrimination, or any labor law sanction. Further details are provided in Section 41 of the Complaints Act.

In administrative or court proceedings related to the adverse action, if the whistleblower proves that the report was made lawfully, it must be presumed that the adverse action was taken because the report was made lawfully, and the person who took the adverse action shall bear the burden of proving that the adverse action was taken on reasonable grounds and not because of the lawful reporting.

Where the report was made lawfully, the reporter shall not be held liable for obtaining or accessing the information contained in the report, unless the reporter committed a criminal offense in obtaining or accessing the information. The reporting person shall not be held liable for making a lawful report if the reporting person had reasonable grounds to believe that the report was necessary to uncover the circumstances to which the report related.

However, please note that the whistleblower may not make a report that is manifestly false or made in bad faith.

Whistleblower protection under the Complaints Act applies to the whistleblower only if the information reported concerning the circumstances covered by the report is subject to the European Union legal acts listed in Annexes 1 and 2 of the Complaints Act or the legal provisions ensuring their implementation and compliance, or if the whistleblower has reasonable grounds to believe that this is the case.

The Company's Representative receives and investigates reports.

If you need assistance, please note that the state provides support to the reporting person in accordance with the conditions set out in Act LXXX of 2003 on legal aid. In this context, the reporting officer provides information and advice to the reporting person on the procedures and legal remedies available to them, the rules relating to the protection of reporting persons under the Complaints Act, and the rights and obligations of reporting persons under the Complaints Act.

6. What happens if I submit a report?

• receipt of the report
• documentation of the report
• sending an acknowledgement and informing the reporting person
• preliminary assessment
• investigation
• implementation of measures
• informing the reporting person

The report is received and investigated by the Appointed Body. The Appointed Body is an independent entity separate from the Company, ensuring fair procedure and impartiality throughout the investigation.

The reporting person shall receive an acknowledgement of receipt of the report immediately, but no later than within 7 days, provided that the means of communication allow this, and shall also be informed of their rights and obligations.

If the reporting person has not consented to the disclosure of their personal data, the Appointed Body shall inform the Company about the report only in a manner that does not allow the reporting person to be identified.

During a preliminary assessment, the Appointed Body determines whether the report was submitted by an authorized person and whether, based on applicable law, there are grounds for refraining from conducting an investigation.

The investigation is conducted by the Appointed Body, which may request information or data from any employee of the Company, from the reporting person, or from any third party.

As a result of the investigation, the Appointed Body determines whether an infringement of law or abuse has occurred. If so, it prepares recommendations for measures to be taken by the Company. The Company shall implement measures to remedy the abuse or legal violation.

Where the means of communication allow, the Appointed Body shall inform the reporting person about the results of the investigation and any measures taken.

7. How are my personal data handled during the procedure?

The Appointed Body, acting as the data controller, processes personal data to the extent necessary for operating the system and fulfilling its related tasks. This includes the personal data of the reporting person, the person whose conduct or omission gave rise to the report, and any person who may have substantive information relevant to the investigation, insofar as such data are indispensable for investigating the report.

The legal basis for data processing is compliance with a legal obligation pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Article 6(1)(c), with due regard to Section 26 of the Complaints Act.

The purpose of data processing is the operation of the system and the conduct of investigations.

Personal data contained in the report may only be accessed by the Appointed Body and its cooperating partners, insofar as access to such data is necessary for the performance of their duties.

Personal data not required for conducting the investigation shall be deleted by the Appointed Body.

The rights of the data subject are defined by the GDPR. The most important of these include the right to request access to personal data relating to the data subject, rectification, erasure, or restriction of processing, to object to the processing of such personal data, and the right to data portability.

The Appointed Body ensures the exercise of data subject rights during the investigation. These rights may only be exercised—exclusively where the data subject can be identified—via the reporting channels specified in this notice.

When exercising the right to information and access, the personal data of the reporting person may not be disclosed to the person requesting the information.

During the investigation, data processed within the system may only be transferred to a third country or an international organization in accordance with the provisions of the Complaints Act and in compliance with the GDPR.

Within 30 days after the conclusion of the investigation—provided that no further procedure has been initiated based on the investigation—the Appointed Body shall anonymize the data, delete the personal data, and transfer the anonymized documents to the Company.

If you believe that your data protection rights have been infringed, you may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (address: 1055 Budapest, Falk Miksa utca 9–11., phone: +36-1-391-1400, email: ugyfelszolgalat@naih.hu) or initiate court proceedings. Jurisdiction lies with the competent regional court. At the data subject’s choice, proceedings may also be initiated before the court having jurisdiction over the data subject’s place of residence (a list of courts and their contact details is available at: http://birosag.hu/torvenyszekek).

For further information regarding data processing, please contact the Company or the Appointed Body using the contact details specified above.

8. Do you have further questions?

Please contact the Appointed Body or make use of the legal aid provided by the state.

Székesfehérvár, 5 July 2024

AGB

​

I. General

Orders shall be carried out in accordance with the following terms and conditions. Any deviating provisions must be made in writing.

Price maintenance: Due to the unclear situation on the RHB market, we reserve the right to adjust prices in the event of unexpected price increases in the supplier sector. For this reason, offers from Impressic Manufacturing Kft. are subject to change. The minimum order value is EUR 180.00; in the eof vent of lower order values Impressic Manufacturing Kft. will charge a surcharge.

II. Consideration

The prices stated in the Contractor’s offer are subject to the proviso that the order data on which the offer was based remain unchanged. The Contractor’s prices are excluding VAT. The Contractor’s prices are ex works. They do not include packaging, freight, postage, insurance and other shipping costs.

Subsequent changes at the request of the Client, including any resulting machine downtime, shall be charged to the Client. Subsequent changes shall also include repetitions of proofs requested by the Client due to minor deviations from the original.

Sketches, drafts, proofs, samples and similar preparatory work requested by the Client shall be invoiced even if the order is not placed. The provisions set out in Section VIII shall apply accordingly.

If there are more than four months between the order confirmation and the delivery and if price increases occur during this period, in particular due to wage increases, increases in raw material costs, general price increases due to inflation or comparable circumstances, the Contractor shall be entitled to charge a correspondingly higher price. This shall also apply if the raw material prices of the goods concerned or other significant cost factors such as, in particular, energy, labour, transport or insurance costs are subject to significant change (i.e. by at least 10%) after the Contractor has submitted the offer, confirmed the order or concluded a framework agreement with a fixed price agreement. The Contractor shall then be entitled to a reasonable increase in prices to the extent that these are affected by the cost increase. Conversely, this shall apply in favour of the Client in the event of a corresponding price reduction.

III. Payment

Payments (net price plus VAT) are due irrespective of invoicing and must be made without deduction within 14 calendar days of the invoice date. The invoice shall be issued on the date of delivery, partial delivery or readiness for delivery (debt to be discharged at the place of performance, default of acceptance). Bills of exchange shall only be accepted by special agreement and on account of payment without discount. Discounts and charges shall be borne by the Client. They are to be paid immediately by the Client. The Contractor shall not be liable for the timely presentation, protesting, notification and return of the bill of exchange in the event of dishonour, unless the Contractor or their vicarious agents are guilty of intent or gross negligence.

The Client shall be obligated to pay in advance or by cash on delivery (plus the cash on delivery fee) at the discretion of the Contractor if a creditworthiness check of the Client carried out by a credit agency shows that the Client is linked to negative payment behaviour and the Client is therefore classified as risky by the credit agency. Risky is understood to mean a creditworthiness index of at least 2.5 according to the Bürgel score, i.e. Bürgel has recorded negative payment behaviour for the Client in the past. If the Client is in arrears with another due claim, the Contractor may demand advance payment.

Data protection regulation: For the purpose of the creditworthiness check, Bürgel Wirtschaftsinformationen GmbH & Co. KG, P.O. Box 500 166, 22701 Hamburg, Germany, will provide us with the address and creditworthiness data stored in their database, including data determined on the basis of mathematical-statistical procedures, provided that we have credibly demonstrated our legitimate interest. For the purpose of deciding on the conclusion, execution or termination of the contractual relationship, we collect or use probability values, the calculation of which includes address data.

If unusually large quantities of paper and cardboard, special materials or advance services are provided, an advance payment may also be demanded.

The Client may only offset against an undisputed or legally established claim. A Client who is a registered merchant as defined by the German Commercial Code (HGB) shall not be entitled to any rights of retention or set-off. However, the rights pursuant to Section 320 BGB shall remain unaffected as long as and to the extent that the Contractor has not fulfilled their obligations pursuant to Section VI.

IV. Default of payment

If the fulfilment of the payment claim is jeopardised due to a deterioration in the Client’s financial circumstances that has occurred or become known after conclusion of the contract, the Contractor may demand advance payment as well as immediate payment of all outstanding invoices, including those not yet due, withhold goods not yet delivered and cease to proceed working on current orders. The Contractor shall also be entitled to act as set out above if the Client fails to make payment despite receiving a reminder triggering default. If payments are deferred or made later than agreed, interest of 1.5 % per month, but at least 6 % above the respective minimum lending rate of the Deutsche Bundesbank, shall be charged from the due date, without the need for a reminder or notice of default.

V. Delivery

The Contractor shall dispatch the goods on behalf of the Client at the Client’s risk and with due care, but shall only be liable in the event of intent and gross negligence. The goods can also be insured at the Client’s expense. However, insurance must only be taken out if so expressly instructed by the Client.

Delivery dates are only valid if they are expressly confirmed by the Contractor. If the contract is concluded in writing, the confirmation of the delivery date must also be in writing.

If the Contractor is in default with their services, they must first be granted a reasonable grace period. If the grace period expires without finding a solution, the Client may withdraw from the contract. Section 361 of the German Civil Code (BGB) remains unaffected. Compensation for damage caused by delay can only be demanded up to the amount of the order value (own work excluding preliminary performance and material).

Operational disruptions - both in the Contractor’s business and in that of a supplier - in particular strikes, lockouts, war, riots and all other cases of force majeure shall not entitle the Client to terminate the contractual relationship. The principles concerning the discontinuation of the basis for the business remain unaffected.

The Contractor shall be entitled to a right of retention in accordance with Section 369 of the German Commercial Code (HGB) in respect of the stereotypes, manuscripts, raw materials and other items provided by the Client until all due claims arising from the business relationship have been settled in full.

The Contractor is authorised to label the goods with their company details, company logo and company identification number. All goods shall be labelled by the Contractor with the ‘QUALITY - www.impressic.hu - DESIGN’ label. The Client agrees that this label may also be used on the ordered product as shown in the proof and approved by them. For technical production-related reasons, overdelivery or underdelivery of up to 18% may occur. It is not possible to lodge complaints in the event of differences between the quantities of individual items delivered. The actually supplied quantity shall be invoiced.

VI. Complaints

The warranty period for our products is 1 year.

In all cases, the Client must check that the supplied goods and the preliminary and intermediate products sent for rectification conform to the contract. Complaints are only admissible within one week of receipt of the goods. Hidden defects that cannot be identified within the scope of the immediate inspection may only be asserted against the Contractor if the complaint is received by the Contractor within 6 months after the goods have left the supplier plant.

In the event of justified complaints, the Contractor shall be obligated, at their own discretion and to the exclusion of other claims, to repair and/or replace the goods up to the amount of the order value, unless the goods are lacking a warranted characteristic or the Contractor or their vicarious agent is culpable of intent or gross negligence. The same shall apply in the event of a justified complaint about the rectification of defects or replacement delivery. The Client may, however, withdraw from the contract in the event of delayed, omitted or unsuccessful rectification or replacement delivery. Liability for consequential damages is excluded unless the Contractor or their vicarious agents are guilty of intent or gross negligence.

Defects affecting part of the delivered goods shall not entitle the Client to complain about the entire scope of delivery, unless the partial delivery is of no interest to the Client. If you have purchased a machine from us, it may be an exhibit or demonstration device. However, all items are in perfect technical condition. Individual items may show slight signs of use.

The risk of any errors shall be transferred to the Client upon receiving the Client’s declaration of readiness for printing, unless the errors occurred or could only be recognised in the production process following the declaration of readiness for printing. The same applies to all other declarations of release by the Client for further production.

If the order involves subcontracted finishing work or further processing of printed products, the Contractor shall not be liable for the resulting impairment of the product to be finished or further processed, unless the damage was caused intentionally or through gross negligence.

Minor deviations from the original in the case of colour reproductions in all printing processes shall not give rise to a complaint. The same applies to minor deviations between the proof and the print run. It shall not be possible to lodge complaints in the event of deviations in the quality of paper, cardboard or other materials procured by the print shop if these deviations are declared permissible in the supplier’s terms of delivery or if they are due to printing technology. Complaints are also not subject to errors that the Client has overlooked when checking the proofs and press proofs.

VII. Storage, insurance

Templates, raw materials, printing media and other items for reuse as well as semi-finished and finished products shall only be stored beyond the delivery date by prior agreement and against separate remuneration. The Contractor shall only be liable in cases of intent and gross negligence.

The above-mentioned items shall be treated with due care until the delivery date, insofar as they have been provided by the Client. The Contractor shall only be liable for damage to these items in the event of intent and gross negligence. If the above-mentioned items are to be insured, the Client shall arrange to take out such insurance themselves.

If the Contractor is entrusted with the design or creation of layouts or printing templates, the Contractor shall remain the holder of the rights arising from their design services. The use of the design service by third parties shall require the Contractor’s consent, which shall be subject to a charge. The Client shall not be entitled to the surrender of the layouts or printing templates created by the Contractor.

VIII. Ownership, intellectual property rights

The items used by the Contractor to produce the contractual product, in particular films, stereotypes, lithographs, printing plates and standing sets, shall remain the property of the Contractor, even if they are invoiced separately, and shall not be supplied.

The Client shall be solely liable if rights, in particular copyrights of third parties, are infringed by the fulfilment of their order. The Client shall indemnify the Contractor against all third-party claims arising from such an infringement of rights.

The Client agrees that samples of the products manufactured and/or printed by the Contractor on their behalf may be used as demonstration material and/or for advertising purposes. This consent includes the use of the layout (including the Client’s company name, logo, photos, etc.) for similar products as demonstration material and/or for advertising purposes.

IX. Retention of title

The Contractor shall deliver the ordered items exclusively subject to retention of title. Ownership shall not pass to the Client until the Client has honoured all obligations arising from the delivery of goods. This shall also apply if the purchase price for specific deliveries of goods as designated by the Client has been paid. In the case of a current account, the reserved title shall be deemed security for the outstanding claims of the Contractor.

The Client is authorised to sell the delivered goods via the regular trade channels. Pledging and transfer by way of security are prohibited. The Client must inform the Contractor immediately of any pledging or other impairment of the Contractor’s rights by third parties.

If the Client sells the goods supplied by the Contractor, the Client hereby assigns to the Contractor all claims against their Clients arising from the sale, including all ancillary agreements, until all claims arising from the Contractor's deliveries of goods have been settled in full. At the Contractor’s request, the Client shall be obligated to disclose the assignment to the third-party purchasers and to provide the Contractor with the information required to assert their rights and to hand over the associated documents

If the securities agreed in favour of the Contractor exceed the outstanding claims by more than 20%, the Contractor shall release corresponding securities at their own discretion upon request.

X. Call-off orders

If the goods are stored at the Client’s request, the risk is transferred to the Client. The risk of accidental loss and accidental deterioration of the purchased goods shall be transferred to the Client upon storage.

The Contractor has no right to withdraw from the contract in the event of ‘force majeure’ or ‘transport and operational disruptions’. Unless another delivery date has been agreed in writing, orders on call shall be delivered no later than 12 months after the order is placed.

XI. Duty to co-operate

The Client is obligated to provide all information necessary for the execution of the order as well as to submit all necessary documents. Should the Client fail to fulfil their obligation to cooperate despite a written reminder, the Contractor shall be entitled to withdraw from the order. In this case, the Client is obligated to pay compensation.

The Client undertakes to deliver print documents to the Contractor on time and as agreed. If no other deadline has been agreed in the contract, a deadline of six weeks from order placement shall be deemed to have been agreed. If the deadlines are not met, the Contractor cannot deliver the production goods on time. In the event of non-compliance with deadlines, the Contractor reserves the right to charge a payment on account of 100% of the amount payable directly or, instead of delivering specific printed goods, to deliver unspecific unprinted goods (possibly in a transparent design, without specific features in standard back width and/or format) for the same order value.

XII. Place of performance, place of jurisdiction, validity

The place of performance and jurisdiction in the event of disputes is Székesfehérvár (Székesfehérvár Local / Regional Court, Székesfehérvár, Dózsa György út 1, 8000 Hungaria).

Hungarian law shall apply. The applicability of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded in all cases. In the event that one or more provisions are invalid, this shall not affect the validity of the remaining provisions.